IT Support Specialist I

Title: IT Support Specialist I Salary Range: $3,162 per month Contract Term Length: 12 Months Standard Hours: 37.5 hours per week Work Location: On-Site FLSA Status: Non-Exempt College: Hopkinsville Community College Campus Location: Hopkinsville Community College Department: Business Affairs Total Rewards Hopkinsville Community College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including: Exceptional health care, vision, and dental coverage for you and your family Tuition reimbursement/waiver for you, your spouse, and dependents 403(b) retirement plan: a 5% employee contribution receives a 10% employer match Vacation/Sick Time Work-Life Balance 9.

5 Paid Holidays 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions Employee Assistance Program Job Summary The primary purpose of the IT Support Specialist I is to provide high quality information technology services at Hopkinsville Community College campuses. Job Duties: Provide desktop, phone and software support to faculty, staff, and guests.

Maintain and repair computer hardware, peripheral, multimedia, and software. Assist with equipment installations, inventory, and documentation.

1. Provide timely support to end users contacting the IT Help Desk. Typical support issues include network access and network-based user resources. Provide user account support including password changes and Multi Factor Authentication setup and troubleshooting.
2. Troubleshoot and repair hardware including computers, peripherals, projectors and printers.
3. Perform installation, troubleshooting, maintenance, and upgrades for local, network or internet-based software. Utilize System Center Configuration Manager (SCCM) to push upgrades and software over the network. Attend monthly SCCM meetings.
4. Provide audio-video support for campus events, including any needed setups.
5. Other duties as assigned by supervisor.

Minimum Qualifications

1. Bachelor degree (Information Technology or related field), and two years related work experience, or equivalent.
2. A+ certification, Cisco experience, Active Directory knowledge desired.
3. Excellent organization, communication, and customer service skills.
4. Ability to communicate with variety of employees and students and be able to work as a viable team member in an enterprise network environment.
5. Be able to lift 25 pounds, climb ladders, and work in confined spaces.

Preferred Qualifications

Additional Skills Requested: Employee Rights

• Employee Polygraph Protection Act Equal Opportunity Employer
• The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.