Housekeeping Director

Job Details: Job Location: Estes Park Center

• Estes Park, CO, Position Type: Year-Round Jobs, Salary Range: $70000.00 - $100000.00Salary, Job Category: Housekeeping, POSITION SUMMARY: The Housekeeping Director supports the mission of YMCA of the Rockies, Estes Park Center, a family and group conference and retreat center serving more than 150,000 guests annually. The director leads housekeeping and industrial laundry operations, ensuring clean, safe, welcoming, and guest-ready cabins, lodge rooms, public spaces, and offices. This position oversees staffing, training, quality standards, budgets, supplies, equipment, and continuous improvement. The director works closely with other departments to support timely room readiness, guest satisfaction, and efficient operations. OUR MISSION AND CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff leads with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS

Recruit, train, supervise, motivate, and evaluate the housekeeping team of year-round and seasonal staff and volunteers; hire employees as needed. Project staffing needs, communicate when help is needed, and monitor and address attendance and productivity. Plan and prioritize daily, weekly, and seasonal workloads using strong organizational and communication skills and the YMCA’s property management system.

Coordinate with other departments to ensure timely room readiness and communicate challenges affecting housekeeping or facilities maintenance. Maintain and ensure the cleanliness of guest cabins, hotel rooms, public spaces—including lobbies, hallways, and lodge entrances—bathrooms, and offices in compliance with YMCA policy and applicable local, state, and federal standards.

Conduct quality and routine grounds inspections in accordance with policy to uphold outstanding guest service and brand representation; address deficiencies and oversee scheduled deep cleaning. Oversee the safe operation of commercial laundry, ensuring the daily availability and cleanliness of linens, towels, and blankets.

Oversee purchasing, inventory, transport, handling, labeling, storage, and use of chemicals and hazardous supplies in accordance with state and federal law; ensure staff receive appropriate safety training. Adhere to approved budgets and propose and develop future budgets for operations and capital projects, including equipment maintenance and replacement.

Resolve guest concerns and challenges related to housekeeping and oversee lost-and-found procedures in accordance with YMCA policy. Routinely participate in management meetings for innovation and improvement and serve as an active, supportive member of the Estes Park Center Department Head team. Drive YMCA vehicles as needed to carry out assigned duties and support Housekeeping operations.

Qualifications

REQUIREMENTS/QUALIFICATIONS: Able to read, write, and verbally communicate fluently in English. Demonstrated managerial skills with at least five years’ experience in housekeeping and laundry functions at a large hotel or resort. Ability to lead, train, and supervise year-round and seasonal staff and volunteers. Ability to collect, organize, and deliver lost-and-found items to the Programs Department daily to support guest satisfaction.

Willingness to work evenings, weekends, and holidays as needed. Possess a valid U.S. state-issued driver’s license, maintain an acceptable driving record, and comply with YMCA driving policies to be approved to operate YMCA vehicles. Bilingual in English and Spanish is a plus. Possess the stamina to perform the essential functions in the work environment described herein, with or without reasonable accommodation.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS: Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions. Uphold the YMCA of the Rockies mission, policies, and programs. Possess and demonstrate excellent customer service skills, including being friendly, personable, helpful, patient, and professional.

Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, staff, and volunteers. Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community. Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.

Demonstrate a commitment to diversity, equity, inclusion, and antiracism. Meet acceptable criminal background check standards. Perform all other duties as assigned. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those required to successfully perform the essential functions of this job, with or without reasonable accommodation.

Must be able to lift to 50 pounds to a height of four feet. Must be able to work indoors and outdoors in all weather conditions. Must be able to climb stairs, kneel, stoop, and bend. Must be able to stand for periods exceeding two hours. Must be able to function in loud and hectic environments. Must be able to work safely with hazardous materials and cleaning chemicals.

ENVIRONMENTAL SUSTAINABILITY COLLABORATION: Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership. ADDITIONAL INFORMATION: YMCA of the Rockies is a Praesidium-accredited organization. The YMCA of the Rockies hiring process reflects the values and goals of Praesidium and other accredited organizations.

For more information regarding Praesidium accreditation, please visit https://www.praesidiuminc.com/. Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.