Veterans Claims Examiner

This position is in the Veterans Benefits Administration, Compensation Service. This position reports to the Assistant Director for Systems Support and Operational Review staff. System Support and Operational Review Staff enables the responsive, timely, and compassionate delivery of C&P benefits and services to veterans and their families through the development and maintenance of business line software applications, systems, and data.

Specific duties include: Collects or gathers necessary data from data warehouses (i.e. Corporate Database, PA&I data, etc.), monitors, analyzes, and audits data surrounding systems efficiencies and operating programs and activities supporting compensation benefits and services provided to veterans, their dependents, or beneficiaries.

Conducts data audits, through data gathering and analyzing, and investigates evidence involved in operational reviews and system efficiency and effectiveness reviews to determine where systems inefficiencies and risks may be impacting business operations. Expands the ability to leverage technology to develop solutions to meet CS and agency requirements, ensuring solutions align to governance policy.

Collaborates with agency stakeholders to gather requirements and develop, customize, and design innovative solutions that leverage SharePoint, the Power Platform, and additional technology, automating processes and improving efficiency. Undertakes long and short-range research and studies program activities within Compensation Service to support the organization's business goals and objectives.

Supports multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Manages and monitors the performance, capacity, availability, serviceability, and recoverability of developed solutions to meet customer expectations and requirements.

Designs data reporting and decision support tools to help measure and enhance CS efficiency and efficacy. Develops and uses national tools and knowledge products, including surveys, databases, reports, database applications, and tracking and monitoring systems. Performs analysis to validate data, ensuring the accuracy of information delivered.

Designs or assists with procurement of data inputs, systems, and display formats to ensure that CS staff can quickly see trends and outcomes. Completes recurring reporting and monthly operation update reporting, determining the best modality to ensure understanding and effective use of the data presented. Prepares for and gives oral presentations on data issues, advising leadership on national and/or local impact of changes in process, protocol, and/or provide recommendations to resolve to various audiences within Compensation Service, VBA senior management, department-level executives, and outside agencies.

Audits, investigates, collects, catalogues, and monitors the technical data of existing systems. This includes documentation relating to interfaces, data requirements, system requirements and other technical data information which is necessary for the technical assessment, planning and design of modern automated information systems to meet the needs of VBA customers.

Incumbent keeps abreast of technological developments to advise on alternative solution paths and maintains current technical expertise. Coordinates with Digital Resources Management team members to ensure that there is adequate backup to meet organization's needs. Work Schedule : Fulltime, Monday-Friday 8:00am-4:30pm Compressed/Flexible: Not Available Telework : This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD# : Veterans Claims Examiner; PD420240 Relocation/Recruitment Incentives : Not Authorized Financial Disclosure Report: Not Required

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/20/2026. TIME-IN-GRADE REQUIREMENT : As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 level.

If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 13 or higher and the promotion potential of your current position must be at least None. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS- 13 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. In addition, the applicant must possess at least one year of demonstrated experience leveraging technology to design and implement solutions that meet agency requirements.

This includes developing innovative capabilities using SharePoint, the Power Platform, and related technologies, as well as automating business processes to enhance operational efficiency. Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.

g., Peace Corps, Ameri. Corps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements : The work is primarily sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

There is no educational requirement or substitution at the GS-13 grade level.