Accounts Receivable Specialist

GOODMAN REALTY GROUP

ACCOUNT RECEIVABLE SPECIALIST JOB DESCRIPTION

Job Classification: Exempt | Reports To: Controller | Department: Accounting

POSITION SUMMARY

We are seeking an experienced, detail-oriented Accounts Receivable Specialist to support the accounting team for our commercial real estate portfolio. The Accounts Receivable Specialist is responsible for managing all aspects of tenant receivables, including rent collections, CAM reconciliations, tenant billing, cash applications, delinquency reporting, and account resolution. This position plays a critical role in maintaining cash flow, ensuring accurate financial records, and providing excellent customer service to tenants and property management teams.

The ideal candidate possesses strong accounting knowledge, excellent organizational skills, and experience working within a commercial real estate or property management environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

NOTE: Goodman Realty Group reserves the right to modify the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation.

Accounts Receivable Management

• Generate and distribute monthly tenant rent statements and invoices.
• Process and apply tenant payments, including checks, ACH, wire transfers, and lockbox transactions.
• Monitor tenant accounts to ensure timely collection of rents, CAM charges, utility reimbursements, and other recoverable expenses.
• Research and resolve payment discrepancies and account disputes.
• Maintain accurate tenant ledgers and account records.

Collections & Delinquency Management

• Monitor aging reports and identify delinquent accounts.
• Prepare and distribute late notices, demand letters, and collection correspondence.
• Communicate professionally with tenants regarding outstanding balances.
• Coordinate with Property Managers regarding collection efforts, payment plans, and lease enforcement actions.
• Assist with legal collection matters, evictions, and lien documentation as necessary.

Tenant Billing & Reconciliations

• Process recurring and non-recurring tenant charges.
• Assist with annual CAM, tax, and insurance reconciliations.
• Review lease abstracts to ensure accurate billing in accordance with lease terms.
• Verify escalations, percentage rent calculations, and operating expense recoveries.

Reporting & Financial Support

• Prepare weekly and monthly Accounts Receivable aging reports.
• Provide collection status updates to Property Managers and Accounting leadership.
• Assist with month-end closing procedures and account reconciliations.
• Support annual audits by providing requested documentation and account analysis.
• Maintain compliance with company accounting policies and procedures.

Customer Service

• Serve as the primary point of contact for tenant billing inquiries.
• Build positive relationships with tenants while maintaining collection objectives.
• Respond promptly to tenant and internal stakeholder requests.

Perform other duties and responsibilities as assigned by management, including tasks not specifically outlined in this job description, as needed to support the operational needs of the company.

REQUIRED QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Associate's degree in accounting, Finance, Business Administration, or related field preferred.
• Equivalent work experience may be considered.
• Minimum of 2 years of accounts receivable or accounting experience.
• Commercial property management or real estate accounting experience preferred.
• Experience with tenant billing and lease administration strongly preferred.

NEEDED ATTRIBUTES

Demonstrates sound judgment and discretion when handling sensitive company information, employee matters, tenant information, and other confidential business matters. Maintains professionalism and protects confidential information at all times.

• Experience with Yardi or similar property management software preferred.
• Strong understanding of accounts receivable processes and collections.
• Knowledge of commercial leases, CAM reconciliations, and tenant billing preferred.
• Proficiency with Microsoft Excel and accounting software.
• Excellent attention to detail and accuracy.
• Strong analytical, problem-solving, and organizational skills.
• Ability to handle confidential information professionally.
• Excellent verbal and written communication skills.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The physical demands described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or listen
• The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• This position requires frequent manual dexterity in combination with eye/hand coordination such as keyboarding and handling of equipment
• Will have repetitive hand motions and prolonged periods of sitting.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• Prolonged exposure to viewing a computer screen
• The employee must occasionally lift and/or move up to 20 pounds
• The noise level in the work environment is usually low to moderate
• Must be able to travel (10%) within the metropolitan area.

We seek a detail-oriented, result-driven professional who thrives in a fast-paced, evolving environment and is eager to support a high-growth organization.

Goodman Realty Group is an Equal Opportunity Employer.