Head of Quality Assurance – Outsourcing Operations

Head of Quality Assurance – Outsourcing Operations Location: Bangalore (with travel to East, Southeast, and West Asia, global vendor sites, USA and LATAM) Company: Pakka Team: USA Commercial Industry: Sustainable Packaging / Food Service Ware / Manufacturing Job Type: Full-Time About Us At Pakka, we are committed to delivering eco-friendly, compostable packaging solutions that meet the highest standards of quality and sustainability.

As we scale our operations globally, we are looking for a Quality Assurance Head to lead and elevate our QA systems across outsourced manufacturing partners. Your Mission As the Head of Quality Assurance – Outsourcing Operations, you will be responsible for designing and implementing a robust, multi-tiered quality assurance system that ensures all sourced materials, manufacturing processes, and final products, supporting global norms and methods.

Key Responsibilities

QA & QC for outsourcing operations including global vendor sites. Develop and implement a four-tiered QA system tailored to vendor operations. Lead product launches using best-in-class project management and the five-stage gate process. Reduce rework, waste, and non-conformance through in-line QA checkpoints and process controls.

Investigate and resolve quality complaints with structured root cause analysis and preventive actions. Collaborate cross-functionally with procurement, logistics, production, and R&D teams. Ensure vendor qualification, audits, and corrective actions are executed effectively. Maintain compliance with international certifications and regulatory standards.

Support technical services for sales, marketing, and customer-facing teams. What You Bring Bachelor’s degree in Chemical Engineering, Industrial Engineering, Food Technology, or related field (Master’s in Quality Management or Operations preferred). 10+ years of progressive experience in QA/QC, ideally in manufacturing, food packaging, FMCG, or industrial sectors.

Proven experience in building or scaling QA systems in fast-growing environments. Strong background in supplier quality assurance and project management. Experience working in multinational or export-oriented environments, especially in the Americas. Proficiency in statistical tools, design of experiments, and quality documentation systems.

Why Join Us? At Pakka, we believe in doing business that’s good for people and the planet. Our global team is united by a shared commitment to innovation, integrity, and impact Be a key leader in a mission-driven company shaping the future of sustainable packaging. Work with a global team committed to innovation, quality, and environmental impact.

Lead initiatives that directly influence product excellence and customer satisfaction. Ready to raise the bar in quality assurance? Apply now and help Pakka deliver excellence—every time.