Customer Service Agent

The Call center role is simply managing customer Complaints and handling any issues that customers face on a daily basis, as well as try to establish a long-term profitable relationships with both existing and prospects. Answer incoming calls from customers and respond to their inquiries in a professional manner. Activate tickets for the customers who has either a technical or a financial problem.

Follow-up with the existing customers and solve their problems. Build sustainable and Long-term relationships with existing and prospecting customers. Approaching the new Prospects for the new activation. Seize opportunities to upsell products when they arise.

Requirements

0-1 years of previous experience in a customer support role. Experience with CRM systems. Good Command of English language.

Benefits

Embark on an exciting journey with the Fin-Tech Experts. Join a workplace that actively encourages and supports all talents. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.