Customer Support Agent - Dutch language

Silver Bell Group is a dynamic, fast-growing outsourcing company where recruitment is an operational driver, not just a support function. We partner with more than 50 international clients across a variety of industries, helping them build, manage, and scale high-performing teams. We are currently looking for a Customer Support Agent – Dutch Language to join a project within the hospitality industry.

In this role, you will support guests and homeowners by resolving inquiries before arrival, during their stay, and after departure. This is a voice-based customer support position that requires excellent communication skills, a problem-solving mindset, and the ability to handle challenging situations with professionalism and empathy.

Key Responsibilities

Handle guest inquiries related to check-in and pre-arrival arrangements Resolve issues that may arise during the stay, including maintenance, housekeeping, utilities, key access, and other accommodation-related concerns Assist with post-stay requests such as refunds, additional charges, security deposits, and payment-related inquiries Coordinate with internal teams and property owners to ensure timely issue resolution Handle escalated cases professionally while maintaining a high level of customer satisfaction Accurately document customer interactions and case updates Candidate Profile Fluency in Dutch (C1/C2 level) is mandatory Good command of English Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Customer-oriented mindset with the ability to remain calm under pressure Previous experience in customer support, hospitality, or a similar customer-facing role is considered an advantage What We Offer Opportunity to work on an international project within the hospitality industry A supportive and collaborative work environment Professional growth and development within a fast-growing international company Continuous learning and the opportunity to develop your customer support expertise The chance to work with multicultural teams and clients from different markets