Job description
Pay Range
$24.38 - 28.04 /Hr.
Schedule: Monday - Friday; 8:00 am - 4:30 pm
Office Locations: 1400 W Greenleaf Ave Chicago, IL 60626 5250 Old Orchard Rd Skokie, IL 60077
The Help Desk Analyst will provide the first level of customer service problem diagnosis and phone/email support to employees throughout the organization. He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or holidays as required for projects, coverage, and system upgrades/maintenance. The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Carelogic EHR.