SPX TH Partner & Customer Experience - Fresh Graduate

What You Will Get to Do: Omnichannel Support Management : Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience. Cross-Functional Issue Resolution : Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).

Customer Insight Analytics : Systematically record and analyze case data and feedback to identify trends, providing the business with actionable insights to improve service quality. Policy & Information Stewardship : Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.

CX Process Enhancement : Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction. Who We Are Looking For: Fresh Graduates : You have recently graduated from any major (Logistics, Business, Engineering, or any other field).

Service Excellence Advocate : You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners. Effective Liaison : You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems. Analytical & Meticulous : You understand the value of data and take pride in maintaining accurate records that help the company grow.

Clear & Diplomatic Communicator : You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships. Solution-Oriented Thinker : You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.