Director, Operational Excellence and Innovation

Citadel Credit Union is seeking a visionary leader to serve as Director of Operational Excellence & Innovation. This role will drive process improvement within the Experience & Retail team and will focus on enhancing current business processes within the team. This position will also focus on integrating new technologies within the organization, such as blockchain (DLT), smart contracts, and artificial intelligence into member and employee experience to drive efficiency, automation and service improvements.

The Director will lead, collaborate, and influence the business to modernize workflows, automate processes, and position Citadel as a technology leader in retail financial services.