Senior Loan Services Support Representative

supporting the day-to-day servicing of consumer loans, with a primary focus on lease servicing and lease-related processes. This position manages specialized consumer lending and servicing activities, including lease account maintenance, title and lien maintenance, total loss processing, Collateral Protection Insurance (CPI), GAP and warranty cancellations and refunds, loan and lease payoffs, and other post-closing consumer loan servicing needs.

The Senior Loan Service Support Specialist serves as a primary resource for complex and escalated servicing matters, including escalated calls and account concerns. This position is expected to take ownership of issues, research and identify appropriate resolutions, and provide exceptional customer service to both internal and external customers.