Night Auditor - Overnight Front Desk Agent

Job Title: Night Auditor - Overnight Front Desk Agent

Department: Rooms

Reports To: Front Office Manager

Status: Full-time, Year-round

Pay: $24 per hour

Benefits: Eligible for Health/Dental/Vision/Life/Retirement/Pet

Housing: Eligible for Shared Associate Housing at $175 per week

L****ocation: Gurney’s Resorts & Seawater Spa, Montauk, NY

About Us: Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:

The Night Auditor is responsible for providing exceptional guest service during overnight shifts while ensuring the accuracy of daily transactions. This role requires a combination of front desk duties, financial reconciliation, and security oversight. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities:

• Greet and assist guests with check-in, check-out, and general inquiries.

• Process guest payments, verify charges, and reconcile accounts for the day's transactions.

• Generate and distribute daily reports for management review.

• Monitor and address any guest concerns, ensuring a smooth overnight experience.

• Conduct property walks to ensure security and report any issues.

• Handle emergency situations professionally and according to protocol.

• Assist with reservations, special requests, and room assignments.

• Maintain accurate records of room availability, rates, and occupancy.

• Respond to phone calls and emails in a professional and timely manner.

Qualifications:

• Prior experience in front desk operations or night audit preferred.

• Strong numerical and analytical skills to handle financial reconciliation.

• Proficiency in hotel property management systems (OPERA experience is a plus).

• Excellent communication and customer service skills.

• Ability to work independently with minimal supervision.

• High school diploma or equivalent required; hospitality degree preferred.

Physical Requirements:

• Ability to stand, walk, and remain on feet for extended periods (up to 8 hours).

• Frequent reaching, bending, and stooping.

• Ability to lift and carry up to 25 lbs.

• Ability to push or pull luggage carts as needed.

• Manual dexterity required for computer and phone operations.

• Visual and auditory ability to respond to guest needs and emergencies.

Work Schedule & Environment:

• This is an overnight positionrequiring shifts from approximately11:00 PM - 7:00 AM.

• Work is performed indoors in a hotel front desk environment, with occasional outdoor security checks.

• Must be able to work weekends, holidays, and overnight shifts as required.

Pay Range and Compensation Package:

• $24.00 per hour

• Comprehensive health, dental, and vision insurance for full-time, year-round employees.

• Paid time off.

• Employee discounts on accommodations, dining, and spa services.

• Opportunities for professional development and career growth.