Homefinder And Registration Advisor

2 months contract with a Local Authority Pay Rate: £18.51 per hour umbrella Summary This temporary position with a Local Authority involves administering and maintaining the Social Housing Register and Homefinder Service. The role is crucial in ensuring compliance with housing legislation, allocation policies, and organizational procedures.

The successful candidate will assess applications, determine housing needs and priorities, provide advice and support to applicants, and contribute to the effective delivery of housing allocation services and performance targets. This role is essential for facilitating the rehousing process and supporting applicants throughout their housing journey.

Responsibilities

Register, update, and review applications for the Social Housing Register. Conduct eligibility and verification checks for housing applicants. Assess housing needs and assign appropriate priority according to the Housing Allocations Policy. Provide support and guidance to applicants throughout the rehousing process. Assist vulnerable applicants by placing bids on suitable properties when necessary.

Communicate with applicants in temporary accommodation and facilitate their transition through the Homefinder scheme. Monitor applications, review inactive cases, and take necessary actions in line with policy. Create and manage property advertisements for partner landlords. Support the mutual exchange registration process.

Maintain accurate records using housing and customer management systems.

Requirements

Experience working in social housing, housing advice, homelessness services, or a related field. Experience interacting with customers both in person and over the phone. Experience supporting individuals facing crises, housing challenges, or difficult circumstances. Experience handling sensitive and confidential information.

GCSE Grade C/Level 4 or equivalent in English and Mathematics, or equivalent relevant experience. Knowledge of housing allocations processes and housing legislation. Understanding of homelessness legislation, including the Homelessness Reduction Act. Awareness of welfare benefits and housing support services. Proficiency in Microsoft Office and housing management systems.

Additional Information Working hours: 37 hours per week. The role involves phone and frontline duties. Location: Floor Ground, Council House, DE1 2FS. Payment schedule: Bi-weekly. The application deadline is approaching, so apply as soon as possible.