Float Member Experience Manager

Under the direction of the Senior Vice President of Retail operations, the Float Member Experience Manager provides leadership and front-line coverage across multiple branches, with a focus on operational excellence, scheduling, coverage, and sales support. The Float Manager manages and supports Float Member Service Associates, coordinates coverage based on branch needs, and partners with branch leadership to support tellers and member service associates.

In addition to supervising float staff, the Manager personally provides on-site leadership and performs the full scope of MSA I, II, or III responsibilities (teller and platform) to support member service, sales, and referral goals across locations.