Front Desk Receptionist (Medical/Dental)

Salary range start - $17-$20 per hour OVERVIEW: Under direction, responsible for performing a variety of medical/dental front office administrative tasks essential for managing the business aspects of the practice. Duties, functions and responsibilities: Answers telephone to schedule appointments, provide information, and take messages, screen and forward calls.

Greets patients, explains services, billing procedures, costs for services etc. Schedules appointments, in accordance with dental/medical office policies and procedures. Assists patients filling out forms for initial intake data as well as yearly updates. Enters billing and collection data into the computer, verifying the insurance and obtaining authorization as needed.

Retrieves charts and other patient information as required. Files lab reports, forms and other documents in the patients’ dental/medical record in accordance with standard format. Sets up new dental/medical charts and accounts as needed. Enters provider schedules and makes changes as necessary, in the practice management system.

Performs all front office, medical record room, or billing office activities as required. Performs other related duties as required. Verify insurance enrollment and procedural eligibility Submit prior authorizations for procedures as needed Knowledge, skills, and abilities: Knowledge of the principles and processes for providing good customer service.

Knowledge regarding laws related to HIPAA, patient and employer confidentiality. Excellent computer skills and familiarity with Microsoft Office and dental /medical practice management/billing software. Detail oriented with excellent organizational skills. Skill in communicating effectively with the public and other employees.

Minimum qualifications

Graduation from an accredited technical school or three years progressively responsible experience in a medical/dental office setting. Excellent interpersonal, oral and written communication skills. Formal computer training or equivalent work experience. PHYSICAL REQUIREMENTS (in accordance with ADA): Must be able to hear and speak clearly in order to communicate information to clients and staff.

Must be able to have vision adequate to read documents, a computer screen, registration forms and other clinic documents. Manual dexterity; the ability to lift at least 20 pounds; and the ability to sit or stand for extended periods. Other requirements: Understands dental/medical terminology and anatomy. Understands insurance and patient billing and reimbursement.

Must provide own vehicle for local travel. May be required to travel to other sites for shift coverage.