Customer Support Specialist - Financial Services

Join an award-winning team! Auto. Pay. Plus was named a 2026 Orlando Top Workplaces winner by Orlando Sentinel Media Group. Why You’ll Love Working at Auto. Pay. Plus 100% Employer-Paid Medical, Dental & Vision Insurance We invest in our employees by covering your healthcare benefits at no cost to you. Quarterly Bonus Opportunities Your hard work matters — and we believe great performance should be rewarded.

Generous PTO & Paid Federal Holidays Enjoy time to recharge, relax, and maintain a healthy work-life balance. Flexible Schedule Options Eligible employees may qualify for performance-based scheduling options. Career Growth & Internal Advancement We believe in promoting from within and providing opportunities to grow your career in operations, leadership, training, QA, and more.

Employee Recognition & Team Celebrations From Employee of the Month recognition to company celebrations and appreciation events, we value and celebrate our team. Weekly Employee Perks Enjoy Friday breakfast, weekly snacks, and complimentary beverages throughout the week. Prime Downtown Orlando Location Conveniently located near restaurants, entertainment, and onsite dining options including Nature’s Table.

Supportive, Team-Focused Culture Join a collaborative environment where your ideas, contributions, and success truly matter. About Auto. Pay. Plus For more than 20 years, Auto. Pay. Plus (APP) has helped over 300,000 members strengthen their financial futures through innovative automated payment technology, early loan payoff solutions, and personalized support.

As a growing Fin. Tech organization, we are committed to teamwork, integrity, innovation, and delivering a five-star member experience. At Auto. Pay. Plus, we believe our people are our greatest asset. We foster a supportive, collaborative culture where employees are encouraged to grow professionally, contribute ideas, and build long-term careers.

Position Summary

Auto. Pay. Plus is seeking motivated, customer-focused professionals to join our growing Financial Services Support Team. In this role, you will assist members with account questions, payment schedules, program benefits, and issue resolution while providing a professional, empathetic, and solution-oriented experience.

This is an excellent opportunity for candidates looking to build experience in financial services, customer support, operations, and Fin. Tech within a fast-paced and team-oriented environment.

Duties and responsibilities

Provide exceptional customer service in a fast-paced member support environment Assist members with account questions, payment schedules, and program information Review and update account information with accuracy and attention to detail Educate members on Auto. Pay. Plus services and benefits Resolve account concerns professionally and efficiently Maintain accurate documentation within company systems and CRM platforms Collaborate with internal departments to ensure timely issue resolution Protect sensitive financial information in accordance with company and regulatory standards Participate in coaching, training, and professional development opportunities Qualifications Required: High school diploma or GED 1–3 years of customer service, financial services, call center, or administrative experience Strong communication and problem-solving skills Ability to multitask and work in a fast-paced environment Basic proficiency in Microsoft Office and computer systems Strong attention to detail and professionalism Ability to pass background and credit checks Preferred: Experience in banking, auto finance, loan servicing, card services, or financial operations Bilingual English/Spanish Previous CRM or customer support platform experience Physical requirements The position is not physically demanding.