Healthcare Virtual Assistant – Insurance & Authorization Coordinator (Onsite)

Description

About the Role

Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) to support a US-based home health organization with insurance verification, prior authorization, patient follow-ups, and healthcare administrative tasks. The ideal candidate has hands-on experience with insurance verification and prior authorization processing and understands the importance of accuracy, follow-through, and completing daily task-driven workflows.

This role requires someone who can communicate professionally with patients, healthcare providers, insurance companies, and other healthcare stakeholders.

Responsibilities

Perform insurance verification for home health patients Process and submit prior authorization requests Follow up on pending prior authorizations and insurance-related requests Coordinate with healthcare providers, physician offices, and laboratories as needed Manage patient follow-ups and recalls related to authorization and care workflows Maintain accurate patient records and healthcare documentation Provide general clerical and administrative support related to insurance and authorization workflows Send HIPAA-compliant emails and messages Send secure reminders for laboratory work, procedures, and other patient needs Monitor assigned tasks and ensure daily workflows are completed accurately and on time Run and maintain reports as required Communicate clearly and professionally with patients, providers, and other healthcare stakeholders Perks: Health Maintenance Organization (HMO) Government-mandated benefits 13th month pay Night differential pay Transportation allowance Perfect attendance bonus Other employee incentives Yearly salary increase Free lunch everyday Opportunities for career growth and development Fun and supportive working environment

Requirements

Prior hands-on experience with insurance verification and prior authorization processing is required Previous experience in a US-based healthcare setting is highly preferred Experience working with home health agencies or physician offices is strongly preferred Strong understanding of insurance authorization workflows and follow-up processes Experience handling patient records and healthcare documentation Strong verbal and written English communication skills Highly organized, detail-oriented, and task-driven Able to manage daily tasks independently and consistently meet deadlines Comfortable communicating with patients, healthcare providers, physician offices, laboratories, and other stakeholders Proficient in using computers, email, Microsoft Teams, and other administrative systems Willing to learn and work with client-provided healthcare and communication systems Must be willing to work onsite in Davao