Project Manager

1. PMO Governance & Framework •Develop and implement PMO policies, processes, templates, and project lifecycle standards tailored to BPO operations. •Ensure compliance with organizational governance models, methodologies (e.g., Agile, Waterfall, or hybrid), and documentation standards. •Define KPIs and metrics for project success, including delivery timelines, cost control, ROI, and post-implementation outcomes.
2. Project Planning & Execution •Manage the end-to-end lifecycle of projects: initiation, planning, execution, monitoring, and closure. •Coordinate with multiple departments (Operations, HR, IT, Finance, and Client Services) to align project activities and resources. •Create and maintain project dashboards, trackers, and status reports for leadership review. •Manage project risks, issues, and change requests, ensuring timely escalation and mitigation.
3. Strategic Alignment & Delivery •Align all projects and programs with the company’s strategic goals, KPIs, and BPO client commitments. •Support senior management in prioritizing strategic initiatives and resource allocation. •Lead portfolio reviews and ensure progress against strategic roadmaps and transformation objectives.
4. Reporting & Analytics •Develop PMO dashboards using BI tools or Excel/Power BI for visibility into performance, cost, and delivery metrics. •Present weekly/monthly reports to management summarizing key project outcomes, risks, and mitigation plans. •Monitor performance indicators such as utilization rates, cost variance, project ROI, and SLA adherence.
5. Stakeholder & Communication Management •Act as a communication bridge between project teams, department heads, and clients (when applicable). •Facilitate governance meetings, project reviews, and steering committees. •Ensure clear communication of timelines, deliverables, and expectations across all levels .
6. Continuous Improvement •Identify opportunities for process optimization, automation, and efficiency within BPO delivery functions. •Drive lessons-learned sessions and institutionalize best practices. •Support change management and capability-building initiatives across teams.

Requirements

•Education: Bachelor’s degree in Business Administration, Project Management, Engineering, or related field. (PMP, PRINCE2, or Agile certification preferred) •Experience: Minimum 5+ years of experience in Project Management, preferably in a BPO or shared services environment. Proven experience managing cross-functional or transformation projects.

Experience with PMO setup, governance, and portfolio management. •Technical Skills: Proficiency in MS Project, Power BI, Excel, and project tracking tools (e.g., Jira, Asana, Smartsheet). Strong analytical, documentation, and reporting skills. Key Competencies Strategic Thinking & Business Acumen Process Orientation & Operational Excellence Risk & Change Management Communication & Stakeholder Engagement Time Management & Prioritization Leadership and Influencing Skills