Quotation Officer

Job Responsibilities

Execute the customer quotation process end-to-end in contributing to sales turnover. Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues. Collect and validate all relevant customer information to accurately identify and fulfill their requirements. Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.

Process technical and commercial inquiries. Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects. Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings. Coordinate delivery, invoice and payments. Assist with customer complaints and warranty claims as needed, in close collaboration with the regional Quality partner.

Engage with multiple stakeholders to support customer technical and commercial inquiries. Perform additional duties and responsibilities as business needs evolve.

Qualifications

Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background. Basic knowledge machinery and familiar with MRO. At least 3 years of hands-on experience in order processing, logistics, or Customer Services. Knowledgeable in incoterms. IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.

g. Salesforce SAP (SD Module, Stock, Purchasing). English and any other ASEAN language of an advantage