Coordinator Customer Service

The Customer Solutions Coordinator supports customers by coordinating solutions, responding to inquiries, and helping ensure timely resolution of service needs, thus enhancing customer satisfaction. Printing payment collection and MTD release Printing, checking and releasing of bills of ladings Monitoring/ taking action on uncleared containers Liaising with Operations for confirmation of loaded containers Receiving all import docs daily and processing import releases against freight / landside Receiving and updating systems with surrendered original bills of lading (OBL), release status and payment and document retrieval status.

Liaising with finance for payment confirmations Communicating with customers and authorities in cases of exception handling of shipments Clarify and addressing all customer queries Providing customers with shipping details Education University degree or equivalent. Knowledge, Skills & Abilities for success in the role.

2 years' experience in liner shipping, preferably in a customer solutions or service department Import, export and documentation Process Knowledge Ability to analyze and solve problems Effective communication skills with very good command of written and spoken English Business focus Good leadership skills Customer oriented Teamwork Drive for results.