Analyst

Program: Rentokil Terminix BLI Name: Rentokil APAC CSR Designation: Analyst No of Head Count (s): 2 New Hires/Replacement Hires (HC) by Designation New Hire Billed /Unbilled / BU / OPS Bench Paid SFDC ID for Billed New Opportunity NA Reasons to hire Unbilled / Bench NA City / Location: e. Clerx Manila Standardized skillset: [Refer attached excel] Customer Service Respond to customer issues and enquiries Insert customer, employee and account into data systems Shift (APJ / EMEA / US / Any combination): APJ Reporting Manager : Melandro Macalintal Educational Background: Bachelor’s degree in related field, Experience Required: Overall 2-3 years in relevant field Job Description: purpose of this role is to answer customer needs and requests through various live and non-live contact channels accurately and within company standard service times.

The Customer Service Executive is responsible for delivering a “wow” experience to customers and handle inbound/outbound contact in a professional manner to preserve customer retention and initiate selling new business to existing customers and prospects. Client Approval mail: NA Comments Attached email from Leadership for the hire Preferred Start date: (induction date) 20th July Collaborators: