E-Commerce Customer Service

UNCLAIMED BAGGAGE CENTER (OCS, Inc) OPERATIONS JOB DESCRIPTION POSITION: E-Commerce Customer Service BASIC FUNCTION: Provide Customer Support for all online sales channels. GENERAL RESPONSIBILITIES: Provide Customer Support for all online sales channels. Respond quickly and in a timely manner to our eCommerce customers questions and concerns.

Process shipping and returns on all sales channels in a timely manner. Maintain and increase our current Customer Feedback scores on all sales channels Respond quickly and in a timely manner to all cases opened on current sales channels Maintain an efficient workspace and adhere to all standard operating procedures for all product encountered Empty trash as needed and maintain a LEAN organized and clean work area Work overtime as needed to maintain efficient product flow, online sales, and levels of product Excellent verbal and written communication skills.

Proficient in Word and Excel Keep necessary paperwork and files required for any related product Must be able to work independently Other duties as assigned by management PHYSICAL REQUIREMENTS: Be able to stand or sit for extended lengths of time Must be able to work on computer for extended periods of time Must be able to lift light to heavily weighted items regularly SKILLS & SPECIFICATIONS: Good team player Excellent interpersonal skills Strong communication skills Analytical and problem-solving skills Decision-making ability and a sense of responsibility Able to prioritize, manage time and orchestrate multiple tasks Proficient Microsoft office computer skills, including: Word, Excel and Outlook