Manager of Hospice Clinical Operations

Schedule: Full Time | Monday

• Friday 8:00 a.m. to 4:30 p.m. Why You’ll Love Working at Ethos: Flexible scheduling, autonomy, and work-life support with modern technology that makes your day easier Competitive pay with employer-matched retirement, pay-on-demand options, and generous PTO + paid holidays Comprehensive health and wellbeing benefits Paid documentation time, plus mileage, and drive time. Career growth through scholarships, training, and professional development As a Manager of Hospice Clinical Operations, you’ll lead a compassionate team dedicated to delivering exceptional care to our hospice clients and their families. You’ll oversee the day-to-day clinical operations, ensuring every element of our services aligns with Ethos commitment to excellence, regulatory compliance, and whole-person care. As a Manager of Hospice Clinical Operations, you will: Lead & Manage Clinical Operations Oversee the delivery of high-quality, patient-centered care provided by the Interdisciplinary Team (IDT). Ensure compliance with corporate policies, billing standards, and federal and state regulations. Team Supervision & Utilization Supervise field and office staff, ensuring case load assignments are managed effectively based on acuity, geography, and staffing capacity. Monitor team performance to meet clinical benchmarks and optimize productivity. Referral & Admissions Coordination Partner with the Clinical Team Assistant to manage new referrals, complete chart assessments, determine hospice eligibility, and oversee timely Face-to-Face visits and documentation. Collaboration & Quality Assurance Work cross-functionally with Quality & Compliance, Training & Education, and Human Resources to drive clinical outcomes, improve CAHPS and PEPPER scores, and support a culture of continuous improvement. Physician Communication & Documentation Maintain consistent communication with the Hospice Medical Director and Physician Designees regarding new admissions, Certifications of Terminal Illness, and medical updates. Other Duties as Assigned The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job also requires: Licensure as a Registered Nurse in the State of Minnesota or North Dakota. Minimum of 1 year of hospice experience preferred. Valid driver's license and use of an insured personal vehicle. Excellent verbal and written communication skills. Demonstrated leadership competencies including accountability, trust, performance management, and effective communication. Ability to pass state mandated background checks. Physical capability to perform all essential functions. Ability to read, write, and speak English to ensure effective communication with team members, clients, and families. Additional Details: Employment Type: Salary, exempt Department: Administration Travel Requirements: Yes - as needed This role does include supervisory responsibilities.