Branch Relationship Manager Branch Banking

Group Company: AU Small Finance Bank Limited Designation: Branch Relationship Manager Branch Banking Office Location: Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations. Primary Responsibilities: Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation Additional Responsibilities: Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Minimum 50% Institution tier: Tier 2 / Tier 3 Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems Required work experience Industry: Banking, Financial Services Role: Customer Service, Sales, Teller Years of experience: 3 to 6 Key Performance Indicators: Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score Required Competencies: Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork Required Knowledge: Banking products KYC norms Branch operations Core banking systems Required Skills: Interpersonal skills MS Office CRM usage Problem-solving Required abilities Physical: NA Other: Patience, Empathy Work Environment Details: Branch-based, customer-facing Specific requirements Travel: Minimal (local marketing) Vehicle: Two-Wheeler Vehicle Work Permit: Must be authorized to work in India Other details Pay Rate: Fixed + Incentives Contract Types: Full-time, Permanent Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal policies Union Affiliation: