End User Support Engineer

Aqueduct Technologies is seeking an End User Support Engineer to join our Managed Services team. This role is responsible for providing strong technical support and customer service within the End User Support function, ensuring our customers receive exceptional service and reliable technology solutions. You will serve as a core member of the team with a daily focus on resolving complex technical issues as well as developing and maintaining operational documentation.

The End User Support Engineer is a critical part of Aqueduct’s mission to deliver the right solution, not just the fastest one. You’ll embody our values of professionalism, empathy, and technical excellence, while maintaining a strong focus on customer satisfaction and team collaboration. We’re looking for someone who thrives on solving complex problems, sharing knowledge freely, and takes pride in helping others succeed.