Technical Help Desk

Summary On our Technical Help Desk team you will perform a variety of customer support and service duties according to established procedures.

Job Responsibilities

Answers phone calls for customer issues Resolves customer complaints, refers issues to qualified individuals Issues service parts to fulfil customer orders Provides immediate technical assistance and troubleshooting support via telephone to customers and Field Service Technicians.

Qualifications

High school diploma or GED Degree appropriate for the position or other equivalent training or experience Excellent verbal and written communication skills Ability to maintain positive composure in stressful situations Demonstrated knowledge of industrial controls, electronic, hydraulic and mechanical systems Previous experience with an MRP system and Microsoft Office Suite