Student Support Services Coordinator

Student Support Services Coordinator SALARY: $55,664.00 Annually OPENING DATE: 10/23/2026 CLOSING DATE: 11/6/2026 11:59 p.m. UNIT: AFSCME – Grade Level 9 DEPARTMENT: Registrar and Records REPORTS TO: Registrar PRINCIPAL RESPONSIBILITIES: Assists students with general inquiries, testing information, academic status changes, enrollment verifications, academic transcript processes, student appeals, and other College-related registration and records procedures.

Provides enrollment support to prospective and enrolled students. Assists with the preparation of SOPs and training materials utilized for staff development/training. Assists in the preparation of department reports. Communicates and provides support to department personnel. Attends divisional/departmental and other campus meetings.

Conducts research on financial appeal submissions in preparation of Tuition Appeal Committee meetings and records decisions on student records; coordinates meeting details and creates correspondence to be sent to students. Maintains documentation and processes decisions from deans regarding academic appeal inquiries. Assists with the preparation of correspondence to students regarding appeal decisions Coordinates communication regarding legal-related inquiries towards compliance with court orders/subpoenas.

Assists students with completion of Tuition Chargeback Forms, determining eligibility and processing paperwork towards next steps; being point of contact for students and county colleges in New Jersey for the Tuition Chargeback application process. Assists with updating course and student information, such as course fees, preferred names, and privacy waivers.

Supports certification process for veterans. Provides e-mail and telephone coverage for Registrar and Records Office. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Associate degree Two (2) years’ experience working in a college student services environment Working knowledge of Student Information Systems Strong computer skills with knowledge of Microsoft Office Demonstrated ability to interact effectively and professionally with individuals from diverse backgrounds and communities Strong communication skills and the ability to make independent decisions.

PREFERRED QUALIFICATIONS

Bachelor’s degree Experience with Ellucian Colleague SUPPLEMENTAL INFORMATION: SCHEDULE: 35 hours per week Monday, Wednesday, Thursday, and Friday: 9:00 a.m. – 5:00 p.m. Tuesday – 10:00 am – 6:00 pm Occasional Evening/Weekends RETIREMENT: Pension Eligible Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.