Patient Experience Representative - Clinic

Job Summary

Performs clerical and general office work of moderate difficulty, assisting patients and scheduling appointments, answering phones. Performs a variety of clerical and related tasks in a medical office environment. Answers phones and takes legible messages with correct spelling into the medical record. Reviews providers schedule and schedules appointments; notify patients if provider is running behind; schedules procedures, tests and other studies (e.

g. X-rays, sonograms, treadmills, EKGs etc) for patients as instructed by staff; reschedules appointments accordingly if the provider will be out; contact patients by phone or sending a letter if unable to reach by phone; and schedules follow-up appointments.# Patient Experience Representative#s purpose is to create a positive patient experience for each patient by promoting a positive attitude and striving to make a difference in the patient#s visit.

Performance: Position Specific Essential Functions Update patient records with patient demographics, insurance information, and related information. Obtains signatures on consent forms and HIPAA policy. Distributes paperwork for patient to fill out; provides needed paperwork to MA/Nurse/Provider. Compliant with No Surprise Estimates.

Answer telephones, messaging service, direct calls and take messages; check voice mail and returns calls; open and sort daily mail; scans documents and updates files. Works in-basket Epic messages for providers. Answers Epic messages. Oversees appointment handling (set-up, confirmations, cancellations, follow-ups, and linking of referral orders).

Sends records to internal and external facilities as needed and maintains confidentiality according to procedure. Provides directional and other information to patients, visitors, and others. Creates a positive patient experience for everyone in the clinic, by establishing a positive, helpful attitude to ensure the patients# needs are met.

Tends to learn new skills quickly on his/her own AND apply them both quickly and effectively to work situations. Identify work-related problems with possible resolutions and implement an appropriate solution in a timely manner. Establish positive relationships and provide support to other staff members and management.

Performs other duties as assigned.

Qualifications

Education

Required High School Diploma, GED, or equivalent Experience: Preferred One year of clerical experience Certification/Licensure: N/A