Front Desk Representative

Job Details: Job Location: Legal Address

• Richmond, VA, Salary Range: $18.00 - $25.00Hourly, Capital Area Health Network (CAHN) Richmond, VA — On‑Site Position Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change. Our Core Values Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against. Accountability – We safeguard confidentiality and remain transparent with all stakeholders. Reverence – We are called to serve and uplift those in need while fostering mutual respect. Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care. Stewardship – We manage resources responsibly for the benefit of our organization and community. Who We Are CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance. Our Mission: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference.

Position Summary

The Front Desk Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role is responsible for patient registration, insurance verification, scheduling support, and delivering exceptional customer service while helping patients navigate CAHN's system of care.

Key Responsibilities

Greet and register new and returning patients. Verify patient demographics, insurance, and eligibility information. Assist uninsured and underinsured patients with available resources. Educate patients on appointments, services, payment responsibilities, and required documentation. Follow up on missed and canceled appointments.

Process payments and balance end-of-day reports. Support telehealth follow-up scheduling. Maintain front desk operations, supply inventories, and required reporting. Participate in daily team huddles and other assigned duties. Schedule Hours of Operations Monday & Tuesday: 8:00 a.m. to 7:00 p.m. Wednesday-Friday: 8:00 a.

m. to 5:00 p.m. Occasional extended hours may be required.

Benefits

at CAHN We value our team, and it shows in our comprehensive benefits package: Health Coverage Medical, Dental, and Vision Insurance Secondary Gap Insurance Prescription Drug Plan Supplemental Policies through Colonial Life Financial Security 401(k) Retirement Plan with up to 3% Company Match Employer‑Sponsored Short‑Term Disability Employer‑Paid Life and AD&D Insurance Work‑Life Balance Paid Time Off (PTO) accrued beginning Day 1 Self‑Care Floating Holidays 9.

5 Paid Holidays Additional Support Employee Assistance Program (EAP) Public Service Loan Forgiveness (PSLF) eligibility We are committed to supporting your well‑being—at work and beyond. Join a mission-driven organization where your work directly impacts the health and well-being of our community.

Qualifications

High School Diploma or GED required. Minimum of 2 years of medical office, customer service, or front desk experience. Strong communication, customer service, and organizational skills. Experience with electronic health record systems preferred; e. Clinical. Works experience strongly preferred. Medical collections experience preferred.

Bilingual (English/Spanish) preferred. At Capital Area Health Network, we are committed to fostering a culture of Compassion, Accountability, Reverence, Excellence, and Stewardship (CAHN CARES) while supporting our employees in delivering exceptional care to the communities we serve. Commitment to Our Workforce and Community Capital Area Health Network is committed to fostering a workplace culture that reflects our mission of service, compassion, and excellence.

We strive to create an environment where employees feel respected, supported, and empowered to contribute their talents toward improving the health and well-being of the communities we serve.