Spanish/English Healthcare Virtual Assistant – Front Office, Billing & Marketing Support (Remote)

Description

About the Role

Snapscale is looking for a bilingual (English/Spanish) Healthcare Virtual Assistant (HVA) to support a US-based Physical Therapy practice. This role combines complete front-office patient coordination, revenue cycle/billing assistance, credentialing support, and light marketing. The ideal candidate is a proactive, self-motivated multitasker with strong US-based healthcare support experience, capable of independently managing administrative and financial workflows while the clinical team operates remotely.

Responsibilities

Handle patient calls, secure messaging (Spruce), appointment scheduling, and recalls Manage and fill open schedule slots using Class. Pass Perform insurance verifications, pre-authorizations, and prior authorization processing Handle medical billing, coding assistance, claims processing, payment follow-ups, and patient credit card processing Manage provider credentialing documentation and practice listings Manage the owner’s email inbox, patient intake, and administrative documentation Support outreach activities and create promotional materials using Canva Perks: Health Maintenance Organization (HMO) Government-mandated benefits 13th month pay Night differential pay Transportation allowance Perfect attendance bonus Other employee incentives Yearly salary increase Free lunch everyday Opportunities for career growth and development Fun and supportive working environment

Requirements

Fluency in both English and Spanish (Bilingual) is a hard requirement Prior experience in a US-based healthcare or medical office environment Extensive hands-on experience with Prompt EMR (Completion of Prompt University required prior to start) Experience handling insurance verifications, medical billing, and credit card processing Comfortable working with AI tools, Spruce messaging, and general administrative technology Experience creating marketing materials via Canva Highly organized, proactive self-starter capable of operating independently without local supervision Must meet work-from-home remote requirements under the Safe.

Base Initiative