Operations Director, Warehouse & Distribution

The Operations Director, Warehouse & Distribution will lead all warehouse and distribution center operations supporting a retail chain of nearly 100 stores across Puerto Rico. This role is responsible for ensuring that the right product reaches every store on time, complete, and at the lowest operational cost, driving inventory accuracy, warehouse productivity, and store replenishment excellence.

The ideal candidate is a hands-on warehouse and logistics leader with experience running high-volume distribution operations for multi-unit retail, strong command of WMS and inventory control, and a proven track record of building disciplined, safe, and efficient teams.

Key Responsibilities

receiving, putaway, storage, picking, packing, shipping, and returns (reverse logistics). Plan and execute store replenishment and distribution to nearly 100 retail locations, ensuring on-time, complete, and accurate deliveries. Oversee transportation, route planning, fleet and carrier management, and delivery schedules to optimize cost and service levels.

Maintain inventory accuracy through cycle counts, physical inventories, reconciliations, and shrink and damage control. Optimize warehouse layout, slotting, and space utilization to increase capacity and productivity. Coordinate container and import receiving with Purchasing, suppliers, and customs brokers. Define and monitor warehouse KPIs (fill rate, on-time delivery, inventory accuracy, cost per unit shipped, productivity per labor hour, damages) and report results to executive leadership.

Lead the use and improvement of WMS, ERP, and RF/barcode technology to increase inventory visibility and control. Develop and enforce SOPs, safety programs, and OSHA compliance across all warehouse operations. Manage the warehouse budget, labor planning, shift coverage, and operating expenses. Partner with Store Operations, Purchasing/Merchandising, Finance, and HR to align product flow with sales, promotions, and seasonal peaks.

Support growth initiatives such as new store openings, warehouse expansion, and process automation. Lead, mentor, and develop warehouse supervisors, leads, drivers, and associates, building a culture of accountability and continuous improvement.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or related field (Master’s preferred). 5+ years of experience in warehouse, distribution center, or logistics leadership, preferably supporting multi-unit retail. Proven experience managing high-volume operations with large SKU counts and multiple shifts.

Hands-on knowledge of WMS, ERP, inventory control, and RF/barcode systems. Experience with transportation management, route planning, and store replenishment. Knowledge of OSHA regulations and warehouse safety practices. Strong analytical skills, advanced Excel, and KPI reporting. Lean, Six Sigma, or 5S experience preferred.

Bilingual (Spanish and English). Available to work on site at the distribution center and travel to store locations as needed (mileage reimbursed). Core Competencies Warehouse and distribution leadership Inventory control and accuracy Logistics and transportation optimization Data-driven decision-making Process improvement and standardization Labor planning and team leadership Safety and compliance Cross-functional collaboration Benefits Starting salary: $70,000 annually (Full Time/Exempt) Incentive bonus program Healthcare plans available Mileage reimbursement for work‑related travel, including: Gas Tolls Maintenance costs Opportunities for professional growth within a rapidly expanding retail organization