Seller Operations - Chinese Communications & Training Specialist

Integrate, design, and translate various educational materials needed in cascading to different audiences and stakeholders of Shopee Philippines Identify Chinese seller needs and build up positive engagement via We. Chat through content that is engaging and easy to understand Partner with internal stakeholders to address seller operational issues and manage concerns, enforce education strategies, and provide appropriate solutions Conduct seller trainings for Chinese sellers, as needed Work closely with Operation/Business Development/Marketing teams to prioritize and translate business information needs At least 2 years in college with or without experience or High school graduate with at least 5 months of Customer Service experience At least 2 years of experience in eCommerce industry or customer support team Excellent knowledge in We.

Chat and Microsoft Office tools Excellent verbal and written communication skills in English and Chinese (Mandarin), ability to communicate in Filipino a plus Good team player with positive attitude Self-motivated, has strong sense of ownership, resourceful, and highly organized Has strong attention to detail and eagerness to learn Amenable to working in Ortigas