Scheduling Coordinator

Position Summary

Scheduling Coordinator

• Schedules patients for appointments and procedures across multiple areas.
• Collects, verifies, and records patient demographics, insurance/payment, and referral information.
• Screens patients according to departmental policies.
• Enters information accurately into hospital and departmental computer systems.
• Answers, screens, and routes telephone calls.
• Provides general office support.
• May assist with pre-authorizations and referrals.
• Communicates effectively and promotes teamwork.
• Provides exceptional patient and family service.
• Embodies the hospital’s core values in all interactions.
• Principal Duties & Responsibilities
• Scheduling
• Schedule appointments and procedures across multiple areas.
• Coordinate with providers, locations, patients, and families.
• Offer appointment options based on location and availability.
• Enter scheduling information into hospital IT systems.
• Coordinate interpreter services when needed.
• Patient Information & Insurance
• Collect, verify, and enter patient demographics.
• Collect and verify insurance/payment information.
• Obtain and process referral information.
• Enter CPT and ICD-9/10 codes to support the authorization process.
• Follow HIPAA-approved procedures. Patient Screening
• Screen patients for potential contraindications based on the examination or location.
• Complete paper or electronic screening forms as needed.
• Escalate questions or concerns appropriately. Telephone & Office Support
• Answer, screen, and route calls professionally.
• Take and forward messages.
• Triage calls involving urgent information or services.
• Respond to routine questions and requests within scope.
• Perform other duties as needed. Teamwork & Customer Service
• Work collaboratively with interdisciplinary teams.
• Support positive patient outcomes.
• Communicate with empathy, especially in difficult situations.
• Contribute to a supportive team environment.

Qualifications

(degree, past experience, certifications): Minimum Qualifications

• Education: High School Diploma or GED required.
• Experience: No prior experience required.
• Computer Skills: Basic computer skills required.
• License/Certification: None required. Knowledge, Skills & Abilities
• Basic computer skills.
• Strong attention to detail.
• Good analytical and judgment skills.
• Ability to interpret information and take appropriate action.
• Strong verbal and written communication skills.
• Ability to show empathy in difficult situations.
• Strong planning and organizational skills.
• Ability to manage time, prioritize tasks, and coordinate multiple responsibilities.
• Ability to work effectively as part of a team.