Front Desk Associate

Job Description: We are currently looking for a Front Desk Associate to join our team. As the initial point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.

Responsibilities

• Warmly greet and welcome guests in a professional manner
• Efficiently check guests in and out
• Address guest inquiries, requests, and complaints promptly and courteously
• Assist guests with reservations and provide information on hotel services and amenities
• Operate the hotel switchboard, answer incoming calls, and direct calls to appropriate departments
• Process payments and maintain accurate guest accounts
• Maintain the cleanliness and organization of the lobby area at all times -Complete nightly audit report Requirements:
• Previous experience in guest services or hotel management is preferred
• Strong customer service skills with a friendly and approachable demeanor
• Excellent phone etiquette and communication skills
• Ability to speak multiple languages is a plus (Bilingual/Multilingual)
• Proficient in managing guest relations effectively and efficiently
• Familiarity with front desk operations and hotel procedures Join our team as a Front Desk Associate and become a part of a vibrant hospitality environment where your talents in customer service and guest relations will shine. Job Type: Full-time, Part-time Benefits: - 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance -Cell phone reimbursement Schedule: -Weekday -Evening shift
• Weekends -Overnights Work setting: In-person Experience:
• Hotel experience: 1 year (Required) Ability to Commute:
• Boston, MA 02114 (Required) Ability to Relocate:
• Boston, MA 02114: Relocate before starting work (Required) Work Location: In person Salary $18 - $20 per hour