Office Operations Associate - LTE

Bring your administrative and customer service excellence to the Public Service Commission of Wisconsin today! The PSC is currently recruiting for an Office Operations Associate to join our team in the Division of Digital Access, Consumer, and Environmental Affairs. This position offers a hybridized work schedule. This schedule may change based on operational needs and organizational requirements.

The position is headquartered at the Hill Farms State Office Building in Madison, WI. This position will be required to come into the office for scheduled in-person workdays, training, meetings and/or operational needs. Employees will be generally expected to telework from within the State of Wisconsin. Further questions regarding hybrid and remote work may be discussed more at the time of the interview.

PSC is a great place to work! In addition to meaningful and rewarding work, we provide: A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals and overall well-being The Public Service Commission (PSC) is an independent state agency that is responsible for regulating more than 1,100 Wisconsin public utilities, which provide electric, natural gas, combined water and sewer utilities, and certain aspects of local telephone service to households and businesses throughout the state!

The PSC of Wisconsin ensures safe, reliable, affordable, and environmentally responsible utility services and equitable access to telecommunications and broadband services. LTE positions assist in the development of your skills and experience and offer growth potential via opportunities to join our team in a permanent role!

For more information on PSC you can visit our website by clicking here .

This is a part-time, Limited Term Employee (LTE) position that will be scheduled for approximately 20 hours per week. This position will provide administrative support to the Public Service Commission's Office of Consumer Affairs utilizing a variety of online systems and databases. This position will be primarily in charge of intake and upkeep within the Customer Case System (CCS).

This position will have extensive contact with the public and will process and respond to inquiries from public utility customers, other stakeholders, and members of the public related to regulated utility service while providing professional and courteous customer service.

Responsibilities include

• Monitoring the Consumer Affairs email and voicemail inboxes
• Setting up new customer accounts and/or new complaint files to assist in processing online complaints
• Respond to routine inquiries
• Assist in review, creation, and maintenance of internal resources
• Assist with caseload metrics and other data review
• Create calendar rotation for staff assignments To view the complete position description, email Benjamin Harwell at BenjaminK.Harwell@wisconsin.gov

This position is in schedule-range 02-10 with a salary of $23.16 per hour.

The PSC is an Equal Opportunity Employer. As a state agency, we operate under an Equity and Inclusion Plan that aims to create a welcoming environment for all employees and has the full commitment of the Chairperson. We encourage all of our staff to participate in activities organized by our Equity and Inclusion Advisory Committee.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check. The Public Service Commission is a registered participant in the federal work authorization program commonly known as E-Verify to verify employment eligibility of all employees hired on or after June 18, 2015.

The Public Service Commission of Wisconsin is unable to sponsor work visas for new hires. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. This is a Limited Term Employment (LTE) position and limited to 1,039 hours in 26 consecutive pay periods (1 year).

Wisconsin residency is required for Limited Term Employment positions. Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

A minimally qualified candidate must have experience in all of the following:

• Using Microsoft Office (Word, Excel, PowerPoint, etc.) or similar software.
• Providing customer service (e.g., providing information, answering questions, etc.) to internal and external customers.
• Reviewing or proofreading written materials for clarity, grammar, adherence to prescribed guidelines, and/or proper attribution.
• Accurately documenting effective and on-going communication with a variety of stakeholders.

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. This application requires you to submit a resume and letter of qualifications.

Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the “Qualifications” section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position.

For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages.

Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Benjamin Harwell at BenjmainK.Harwell@wisconsin.gov or 608-266-8665.

The deadline to apply is 11:59 PM CT on October 21, 2026.