Management Analyst

This position is in the National Call Center (RCC), Salt Lake City, Regional Office (RO). The incumbent serves as a Management Analyst and member of the professional staff for the Salt Lake City RO National Call Center Manager (RCCM) and is responsible for conducting evaluative studies and serving as a consultant to the RCC RCCM on pertinent issues associated with the effectiveness and efficiency of Salt Lake City RCC operations as they relate to the delivery of benefits and service to Veterans.

Specific duties include: Conducts continuing and periodic studies involving compilation and analysis of data for purpose of evaluating the effectiveness of the Regional Call Center's operations. Conducts management audits, surveys, and systematic reviews of operations in order to ensure that established policies, practices and procedures are effectively implemented.

Prepares graphs, charts, and other audio-visual displays depicting RCC program information and statistics for use in training, management briefings, and information dissemination activities both within and outside of the VARO. Reviews, analyzes and evaluates reports and statistics to advise on trends, out-of-line situations, and anticipated needs.

Coordinates incoming data from a variety of sources. Coordinates the review process of all incoming and outgoing deliverable from the RCC. Reviews documents, reports, and/or applications for omissions and inconsistencies. Participate in the composition of complex correspondence or other written work for external, high-level officials.

Independently identifies and performs special studies to assure compliance with directives and quality standards. Serves as liaison between the RCC, OFO, BAS and any outside organizations. Promotion Potential: None Work Schedule: Monday -Friday, 8 a.m.- 4:30 p.m. MST Compressed/Flexible: Not Available Telework : Not Available, this is a Remote position Virtual: This is not a virtual position.

Position Description/PD# : Management Analyst; PD38639A Relocation/Recruitment Incentives : Not Authorized Financial Disclosure Report: Not Required This announcement is being limited to the first 75 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 75 at 11:59 p.

m. (EST), whichever comes first.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/04/2026. TIME-IN-GRADE REQUIREMENT : As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-9 Grade Level: Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization.

Specialized experience is defined as work that involves (1) Evaluating programs and their functions; (2) Recommending improvements in procedures, work methods, and/or organizations and; (3) Implementing changes to programs/business lines. Specialized experience includes basic qualitative and quantitative techniques to analyze, evaluate, and measure the effectiveness and efficiency of organizational operations.

Specialized experience also includes skill in applying communication techniques sufficient to present plans and proposals convincingly. OR Education Substitution: Applicants may substitute education for experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.

M., if related Combining Education & Experience : If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information . Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.

g., Peace Corps, Ameri. Corps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements : The employee does sedentary work, such as sitting comfortably.

There may be some walking, standing, bending, carrying of light items. No special physical effort or ability is required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.

ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications .

You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.