Veterans Service Representative (Authorizer)

The Veterans Service Representative (VSR) (Authorizer) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC). The VSR explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers relevant evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.

Major duties and responsibilities include, but are not limited to: Serve as the primary authorizer for unusually complex claims, including terminations and disallowed benefits. Provide second-signature approval on high-level administrative decisions to ensure technical accuracy and completeness. Analyze and decide on complex military service claims - such as character of discharge, presumed death, line-of-duty determinations, and fraud.

Review decisions prepared by Veterans Service Representatives (VSRs), ensuring clarity, thoroughness, and empathetic wording. Clearly explain final complex decisions to veterans via mail, phone, or in-person. Draft Statements of the Case for authorization appeals and guide veterans through post-decision processes. Accurately enter adjudication data in electronic systems, generate award notifications, and issue benefits payment decisions.

Review incoming case documentation, perform routing or take action as appropriate on mail evidence. Promotion Potential: None Work Schedule : Full time, Monday through Friday, 8:00 A.M. to 4:30 P.M. Compressed/Flexible: Not Authorized Telework : This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.

Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD# : Veterans Service Representative (Authorizer), 02105A Relocation/Recruitment Incentives : Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/05/2026. TIME-IN-GRADE REQUIREMENT : As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-10 level.

If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-11 or higher and the promotion potential of your current position must be at least GS-10. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: Applicant must have one year of specialized experience equivalent to at least the next lower grade (GS-10) in the normal line of progression for the occupation in the organization.

Specialized experience includes experience that demonstrates competence in adjudicating and authorizing veterans' claims. Specialized experience is typically gained in positions that have involved experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc.

Such experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or state agency, insurance company, retirement, disability, or insurance program. OR Education Substitution : Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a Ph.

D. or equivalent doctoral degree or successful completion of three (3) years of progressively higher-level graduate education leading to such a degree or a LL.M., if related, and obtained in an accredited college or university. Note: Transcripts Required. OR Combining Education & Experience : If you do not fully meet the length of experience and education described for a specific grade level (e.

g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information . Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri.

Corps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work normally involves mental rather than physical exertion.

The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Education

must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.

g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.