Regional Manager

Key Responsibilities

1. Regional Housekeeping Operations Management Oversee daily housekeeping activities across all assigned properties. Implement and enforce standardized cleaning SOPs for rooms, common areas, and amenities. Conduct regular site visits and audits to ensure compliance with cleanliness and hygiene standards.
2. Cleaning Standards & Chemical Management Ensure staff are trained in the correct usage, dilution, and handling of cleaning chemicals. Monitor inventory of cleaning supplies, materials, and consumables for all properties. Evaluate and select chemical products and equipment based on safety, efficiency, and cost. Ensure adherence to MSDS (Material Safety Data Sheet) guidelines and chemical safety protocols.
3. Soft Services Oversight Manage and coordinate soft services such as waste management, laundry, pest control, and linen services. Liaise with F&B/kitchen teams (if applicable) for sanitation compliance. Ensure compliance with health, hygiene, and environmental standards.
4. Vendor & Workforce Management Oversee housekeeping vendor contracts, performance, and SLA adherence. Manage outsourced teams and ensure optimal staffing at each property. Evaluate vendor performance and recommend improvements or replacements. Conduct periodic training and skill development for housekeeping staff.
5. Quality Assurance & Audits Develop property-wise audit checklists and conduct periodic quality audits. Ensure rapid resolution of resident complaints related to cleaning or hygiene. Track and improve housekeeping KPIs such as turnaround time, inspection scores, and service quality metrics.
6. Budgeting & Resource Optimization Prepare and manage budgets for housekeeping operations. Optimize usage of chemicals, materials, and consumables to reduce wastage. Monitor cost per room/bed and implement cost-saving initiatives without compromising quality.
7. Health, Safety & Compliance Ensure compliance with local regulations regarding sanitation and chemical management. Implement safety protocols for housekeeping teams (PPE usage, chemical handling, equipment safety). Maintain documentation of training, MSDS sheets, and compliance audits. Key Skills & Competencies Strong technical knowledge of housekeeping standards, cleaning chemicals, and equipment. Experience in soft services management (waste, laundry, pest control). Excellent vendor management and negotiation skills. Strong people management and training capabilities. Quality control and audit expertise. Operational planning, reporting, and budgeting. Strong communication and problem-solving skills. Ability to manage multiple properties and teams.

Qualifications

& Experience Bachelor’s degree in Hospitality Management, Facilities Management, or related field (preferred). 5–10+ years of experience in housekeeping operations, preferably in coliving, hospitality, or facility management. Experience managing multi-location operations and large housekeeping teams. Knowledge of cleaning machinery (scrubbers, vacuum systems), chemicals, and safety protocols.