Key Account Management Senior Specialist Central China

YOUR ROLE

This position is responsible for driving growth and delivering the highest customer experience across Central China. As the Key Account Specialist, you will lead strategic account development, strengthen partnerships with clients, and enable sustainable business expansion. WHAT ARE YOU GOING TO DO? Maintain and grow existing business by strengthening customer relationships, ensuring service quality, and identifying opportunities for account development Explore business opportunities within the existing customer portfolio and collaborate with regional or global account owners to secure new business.

Lead RFQ/RFI activities for assigned accounts, engaging pricing, products and solution teams to develop customized and competitive proposals. Work with product leaders to optimize cost and support customer pricing negotiations to improve business yield and profitability. Respond promptly to customer inquiries and concerns, and proactively identify local business opportunities.

Conduct regular service reviews with customers and work closely with Customer Service teams to improve satisfaction and reduce complaints. Proactively share and follow up on sales leads with overseas colleagues and other stations to drive business development. Participate in internal and external conference calls as required, including calls across different time zones.

Lead new business implementation, coordinate SOP preparation, and provide required information to ensure a smooth customer onboarding experience. Manage account receivables in line with company requirements and work with Customer Service and Finance teams to resolve billing issues. Maintain regular customer visits and communication to understand expectations on service, solutions and pricing; attend MBR/QBR meetings, address inquiries, and provide data-driven insights to improve service efficiency and effectiveness.

WHAT ARE WE LOOKING FOR? Bachelor’s degree or equivalent Fresh graduate or 1 year experience in freight forwarding industry; Good spoken and written English Good Knowledge of excel and Word Master Microsoft Office Suits; Basic Data analytical skills Must familiar with PVG area import regulation & policy Good communication with different functions and levels of staff Team player Ability to independently work under pressure and self-motivated to complete quality deliverables by deadline WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.

There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role. ABOUT TOMORROW We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA.

Join CEVA for a challenging career.