Mortgage Loan Officer

Mortgage Loan Officer Job Description: The Mortgage Loan Officer is responsible for originating a mortgage loan with a member or potential member online, by phone, in person or from a team member referral. This position is responsible for accurate and efficient completion of the loan application, using this process as an opportunity to cross sell other credit union loan and deposit products.

This position effectively communicates with the member and the mortgage team to ensure problem resolution and member satisfaction in a timely manner. This position establishes and preserves professional business relations with loan referral sources. This position reports to the Mortgage Sales Manager. Responsible and Accountable: To pre-qualify members or potential members, choose appropriate loan plan options, interview the member to complete application, gather necessary documents, assemble loan file, issue preliminary disclosures with related fees and prepare loan application for processing.

To advise members of steps and normal timeframes in loan process, including but not limited to setting expectations for time critical events, rates, fees, APR and other important elements of financing. To cross sell additional credit union products and services that complement and enhance the member’s financial well-being.

Must successfully participate and pass all Continuing Education work as requested by Chartway and /or required by Regulatory agencies