Front Desk Supervisor

Position Overview

Hotel Blackhawk Hotel. Nights, Days, Weekends a must We are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands-on leader who thrives in a fast-paced hospitality environment, sets high standards, and leads by example.

Key Responsibilities

Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism Lead, coach, and motivate front desk agents to deliver outstanding guest service Serve as the primary point of contact for escalated guest concerns and VIP requests Monitor check-in/check-out processes to ensure a smooth and welcoming experience Train new team members and reinforce service standards and hotel policies Assist with scheduling, shift coverage, and staff performance management Ensure proper handling of reservations, billing, and cash transactions Coordinate closely with housekeeping, maintenance, and management to meet guest needs Maintain a polished, organized, and guest-ready front desk environment Required Qualifications 3–5+ years of hotel front desk experience , with at least 1–2 years in a supervisory or leadership role Strong leadership and team-building skills Excellent communication and conflict resolution abilities Proven ability to manage high-pressure situations with professionalism Solid understanding of hotel operations, reservations systems, and guest service standards Flexible availability, including evenings, weekends, and holidays Preferred Qualifications Experience with property management systems (PMS) such as Opera, FOSSE, or similar Background in training and developing high-performing teams Strong attention to detail and organizational skills What We Offer Competitive pay based on experience Opportunities for growth within the hotel Supportive and team-oriented work environment The chance to play a key leadership role in delivering exceptional guest experiences