Sales Assistant & Move-in Coordinator

Schedule : Full time: 40 Hours per week | Monday-Friday | 8:30am-5pm Department: Sales | Chelsea Retirement Community & Cedars of Dexter | Chelsea, MI What You’ll Do: As the Sales Assistant and Move-In Coordinator , you’ll play an important role in creating a welcoming and seamless experience for prospective and incoming residents at Chelsea Retirement Community and Cedars of Dexter .

You’ll support the Sales team throughout the entire journey—from responding to inquiries and coordinating tours to assisting with applications, sales events, and administrative needs. Once a new resident is ready to join our community, you’ll serve as a key point of contact, helping coordinate move-in details, communicate with residents and internal teams, and ensure expectations are clear for a smooth transition into their new home.

This is a great opportunity for someone who is highly organized, relationship-focused, and enjoys balancing sales support, customer service, and detailed coordination in a fast-paced environment. Respond to prospective resident inquiries and help coordinate appointments, tours, and follow-up with the Sales team. Support community tours and sales events, including setup, on-site assistance, and post-event cleanup.

Provide prospective residents with applications, brochures, and other sales and community information. Assist with the admissions and move-in process for Independent Living, Assisted Living, and Memory Care residents. Serve as a key point of contact between incoming residents and internal teams to help coordinate a smooth move-in experience.

Manage move-in details, timelines, and communication with department leaders and other team members involved in the transition. Provide new residents with move-in information, including address details, utilities, local movers, storage, garage, and trash disposal guidance. Coordinate move-in logistics with Environmental Services, including keys and other arrival-related needs.

Maintain accurate CRM records, including prospect information, addresses, sales activity, and waitlist updates. Contact individuals on the waitlist when openings become available and help determine continued interest. Assist with admissions packets, deposits, sales records, and other required documentation. Maintain daily and weekly sales-related reports, including census and CRM information.

Support the Sales team with printing, copying, administrative tasks, and other assignments, including work with tight deadlines. Maintain resident confidentiality and support resident rights throughout the sales and move-in process. The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform.

If selected for the position you will receive a full job description. Required Qualifications Bachelor’s degree from an accredited college or university; a combination of relevant education and experience in sales or senior living may be considered. Experience with Microsoft Office Suite . Knowledge of printing best practices and experience contributing to social media content in a business setting .

Strong computer skills with the ability to learn and use a variety of software programs. Preferred Experience 3 years of experience working with older adults. 2 years of experience in senior housing, sales, and/or admissions. Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.

Wellness Program & Reimbursemen t – Prioritize your health and well-being, reimbursed $120 a year! Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire. Retirement Savings Plan – Secure your future with employer contributions.

Daily Pay –Instantly transfer your daily earnings. Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays. Team Member Referral Bonus Program – Earn $500 when you bring great people to our team! Mileage Reimbursement – Offered for work-related travel. #2019