ZR_325 _Analyst, Customer Support Voice (MXM POS V2)

Responsibilities

Be able to have On-Point communication in a proficient manner Relay all information needed & as provided Address customers in a professional and respectful manner Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary Maintain up-to-date knowledge on business areas Maintain broad knowledge about company’s products and services Consistently communicating new issues to managers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: Any Graduate (B.

com Preferred) Customer Support Experience in US. Business Environment

• Banking or Financial Services preferred. Good Communication Skills (English – USA) Sensitization in American Culture Open to work in Night Shift Proficiency in Typing (35 wpm) Ability to handle distressed Customers Accountability is required from each individual Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)