Fraud Analyst, ShopeeFood

Quality Management System (QMS) Maintain and continuously improve the QMS framework. Run regular calibration sessions to keep scoring consistent and fair. Monitor and analyze quality performance across service providers and report on trends, root causes, and corrective actions. Maintain SOPs and control documentation.

Fraud Analysis and Controls Analyze order, payment, voucher, and delivery data to identify fraud patterns. Build and maintain dashboards and monitoring reports for fraud KPIs, leakage, and control effectiveness. Investigate suspicious cases, quantify the impact, and recommend actions (account sanctions, rule changes, process fixes).

Bachelor's degree in Business, Industrial Engineering, Statistics, IT, or a related field. 0-2 years of experience in fraud analysis, risk, quality assurance, operations analytics, or process excellence (e-commerce, delivery, logistics, fintech, or BPO preferred). Proficiency in Excel/Google Sheets Strong analytical and problem-solving skills, with the ability to turn data into clear recommendations.

Good communication skills, written and verbal, for both technical and non-technical audiences. Detail-oriented, with sound judgment and high integrity when handling sensitive data.