Patient Accounts Specialist

The PAS is responsible for supporting the organization's self-pay accounts receivable efforts by managing patient account inquiries, providing timely follow-up on outstanding balances, and working directly with patients to resolve billing questions and collect payments. Success in this role requires strong customer service skills and the confidence and professionalism to discuss financial responsibilities and payment options with patients.

The PAS is also responsible for promptly and efficiently responding to requests for cost estimates for minor and major surgical procedures, ensuring accurate collection of patient payments prior to scheduled appointments, and accurately posting and reconciling insurance and patient payments and processing refunds to maintain accurate financial records