IT Technician

Work Location: Main Office

• Pembroke, NC Summary: The IT Technician maintains knowledge of current IT and telecommunications technology while assisting our customers. These current and emerging technologies include, but are not limited to, optical transport networks, software-defined networks, wireless, mobility, satellite, Ethernet, unified communications, IP/enterprise network infrastructures, and cloud-based services. You will initiate actions to develop new programs and contracts and update existing programs and contracts to ensure the most current technologies and services are being made available to customers. As an ideal candidate, you have proven experience in developing, implementing, and supporting various hardware, software, and network systems.

Essential Duties and Responsibilities

Experience with EMR integration VoIP, STMP File extension, Single Sign On, EHR extensions, Mobile Apps Implement security measures. Monitors security certificates and company compliance with requirements Offers technical support to company staff and troubleshoots computer problems. Experience with EMR integration VoIP, STMP File extension, Single Sign On, EHR extensions, Mobile Apps Installs and updates software and hardware as needed.

Prepares project status reports by collecting, analyzing, and summarizing information. Meets with prospective clients to determine needed resources and requirements. Defines hardware, software, and network requirements. Maintain networks. Database administration Identifies and resolves project issues. Reviews diagnostics and assesses the functionality and efficiency of systems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must have experience in behavioral health and substance use disorder settings. Familiar with Suboxone and Vivitrol medications. Extensive knowledge of various operating systems, hardware, software, and programming languages Excellent problem-solving skills Excellent attention to detail Exceptional troubleshooting abilities Excellent verbal and written communication skills Education/Experience Bachelor’s degree in computer science, information technology, computer engineering, or related field Master’s degree a plus 5+ years of related experience Required Skills/Abilities Extensive knowledge of various operating systems, hardware, software, and programming languages Excellent problem-solving skills Excellent attention to detail Exceptional troubleshooting abilities Excellent verbal and written communication skills