Automotive Service Advisor

As a Service Advisor at Potamkin Hyundai, you will be the primary point of contact for customers visiting the service department for vehicle maintenance and repair needs. You will play a pivotal role in ensuring a positive customer experience by effectively communicating with customers, assessing their vehicle service requirements, and coordinating service appointments.

This position requires strong communication skills, automotive knowledge, and the ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

1. Greet customers promptly and courteously as they arrive at the service department, providing a welcoming and professional atmosphere.
2. Listen attentively to customers' concerns and questions regarding their vehicles, demonstrating empathy and understanding.
3. Conduct thorough vehicle inspections and assessments to identify service and repair needs, consulting with technicians as needed to determine recommended repairs.
4. Provide accurate and detailed explanations of recommended services, including cost estimates, timelines, and potential benefits to the customer.
5. Communicate with customers via phone, email, or in-person to schedule service appointments and confirm service details.
6. Coordinate with technicians and parts department staff to ensure timely completion of service orders, including ordering necessary parts and scheduling labor.
7. Keep customers informed of the status of their vehicles throughout the service process, providing updates on estimated completion times and any additional work required.
8. Review service orders and invoices with customers upon completion of service, explaining the work performed and any charges incurred.
9. Address any customer concerns or complaints promptly and professionally, striving to resolve issues to the customer's satisfaction.
10. Maintain accurate records of customer interactions, service appointments, and vehicle histories in the dealership's service management system. Joining our team as a Service Advisor offers an exciting opportunity to play a key role in delivering exceptional customer service and ensuring customer satisfaction. If you are customer-focused, knowledgeable about automotive service, and thrive in a fast-paced, team-oriented environment, we encourage you to apply and become part of our dealership's service team.