Senior Clinical Director of Family Supports (LICSW, LMHC, LMFT)

Job ID # - 845 Position: Senior Clinical Director of Family Supports Department: Family Supports Schedule: Full Time Pay Rate: $85,000-$105,000 salary, commensurate upon experience and licensure About Us The Arc of Bristol County provides innovative services and programs that empower individuals with intellectual and developmental disabilities to live their best lives.

Through advocacy, community partnerships, and exceptional support, we promote growth, inclusion, and innovation for people of all abilities. Benefits*: Voluntary Retirement 403(b) Life Insurance Health Insurance Dental and Vision Insurance FSA (Flexible Spending Account) Pet Insurance Mileage Reimbursement The Senior Director of Family Supports provides strategic, operational, and clinical leadership for family support services serving children, adults, and families living with intellectual and developmental disabilities and related support needs.

This position oversees program quality, regulatory compliance, staff development, family engagement, fiscal stewardship, and cross-system collaboration. The Senior Director ensures services are person-centered, family-driven, culturally responsive, trauma-informed, and aligned with organizational mission, funder requirements, and Massachusetts service standards.

As an independently licensed clinician, the Senior Director provides clinical consultation, supervision, risk assessment, and guidance to support safe, ethical, and effective service delivery.

Minimum Qualifications

Current independent clinical license in Massachusetts required, such as LICSW, LMHC, LMFT, or other applicable independent clinical license in good standing. License must remain active throughout employment. 5-7 years of experience working with individuals with intellectual and developmental disabilities, families, and/or community-based human services programs.

3-5 years of progressive leadership experience including program management, staff supervisions, quality assurance, and contract oversight Valid driver’s license, safe driving record, personal vehicle, and current motor vehicle liability insurance required Ability to successfully pass required criminal background checks Job Responsibilities: Responsibilities are based on the needs, goals, and preferences of individuals and families and may vary accordingly Provide senior-level leadership and oversight for Family Supports programs, ensuring high-quality, person-centered, and family-directed services.

Ensure services support families caring for children and adults with disabilities living at home through information, assistance, service navigation, flexible supports, and community-based resources. Provide clinical consultation and supervision related to assessment, service planning, crisis response, risk mitigation, professional boundaries, mandated reporting, and complex family or behavioral health needs.

Oversee program compliance with applicable state, contractual, accreditation, licensing, privacy, and organizational requirements. Develop, implement, and monitor program policies, procedures, workflows, service documentation standards, and quality assurance processes. Supervise, coach, and evaluate program leadership and direct service staff; support hiring, onboarding, training, retention, and performance improvement.

Monitor program budgets, utilization, service authorizations, staffing patterns, and contract deliverables in collaboration with finance and executive leadership. Use data, family feedback, incident trends, and quality indicators to guide program planning, continuous improvement, and strategic growth. Participate as a member of senior leadership and contribute to organizational planning, workforce development, risk management, and mission-driven service expansion.

Work collaboratively with the Director to manage the daily operation of The Arc’s Family Support Program to ensure delivery of quality services and support to individuals and their families, as well as good fiscal practices and procedures. Provide crisis prevention and intervention for families. Work regularly with DDS Admin Team for purposes of giving updates on Family Support Services.

Work with Human Resources regarding staff recruitment, processing, and retention to best meet the needs of Family Support Services. Collaborate with the Family Advisory Council in implementing annual goals. Work with The Arc’s leadership team by attending monthly meetings and providing updates within Family Support. Work with the agency’s finance team to ensure program integrity, etc.

If you are passionate about making a difference in the lives of individuals with disabilities, we invite you to apply today and join our dedicated team at The Arc of Bristol County! *Benefits eligibility is based on full-time hours. Employment compliance with the Americans with Disabilities Act The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is regularly required to use hands in order to handle or feel objects, tools, and controls; reach with hands or arms, stoop, kneel, talk, and hear. The employee is required to stand, walk, sit, and occasionally be required to lift/transfer up to 50/70 lbs. alone or occasionally up to 200lbs with the assistance of other staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.