Service Appointment Coordinator

Job Summary

We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.

BENEFITS

• Health Insurance
• Competitive Pay
• 401k
• Sick Leave
• Great working environment!

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
• Actively listen to customers, answering their questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Advise maintenance recommendations
• Confirm scheduled and missed appointments

Qualifications

• Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.