Operations Office Manager

The Operations Office Manager provides administrative, records-management, database, reporting, and project support across facilities and fund development operations. The position maintains accurate electronic and paper records, supports maintenance and vehicle operations, coordinates donor acknowledgments and gift records, prepares reports, and helps improve systems and processes for accuracy, security, and efficiency.

The Office Manager handles confidential information with discretion.

Responsibilities

Maintain computer records and backup documentation for maintenance department expenditures. Order supplies and maintain inventory needed by agency departments. Coordinate donor acknowledgments, including thank-you letters, memorial gift notifications, and honor gift cards. Maintain accurate electronic and paper records related to fund development, including donor and supporter information in the donor management system.

Track gifts and ensure fund development activity is accurately recorded and reported. Run reports and queries and analyze data to meet reporting needs. Maintain current records for churches, pastors, memorials, and honored individuals. Work closely with the Accounting Department and assist auditors annually with fund development data and records.

Assist Development staff with mailings, campaign materials, speaking engagements, and fund development events. Assist the Administrator of Operations and Vice President of Development with projects and special assignments. Identify and help implement opportunities to streamline, automate, and improve existing data processes for greater efficiency and accuracy.

Qualifications

High school diploma or equivalent required; an associate degree in business or a related field, or experience in CRM/database administration, is preferred. Proficient computer skills, including word processing and spreadsheets; experience with donor management software and electronic giving systems preferred. Ability to maintain accurate records, prepare reports, organize projects, and follow through to support timely completion.

Ability to handle confidential and sensitive information with discretion and willingness to adhere to the agency’s confidentiality agreement. Must support Holston Home’s Mission Statement, Organizational Values, and Statement of Faith. Must demonstrate awareness of and sensitivity to the cultural and socioeconomic characteristics and needs of agency staff, clients, and the people served by the agency.

Holston Home for Children is an Equal Opportunity Employer About Holston: Holston Home for Children, founded in 1895, provides hope and healing for a brighter future by sharing the love of Jesus to children and their families struggling with life’s challenges. To learn more about Holston's ministry and services, please visit our website at https://www.

holstonhome.org/.